Just purchased a professional promotional plan package from HughesNet, which means our monthly fee was going to be a little more, as with this package you pay for the equipment over a 24 month term. It was installed last Thursday 07/19/07 and we canceled our service on Wednesday 07/25/07. Despite what we had agreed to and signed up for we were placed on a upfront purchase. Did not know this was done until after install. We have called HughesNet billing which has been outsourced to India, and tried to explain our problem and that our Debit Card should not have been debited. We were transferred from technician to technician and given numerous case (reference) numbers. Finally one of their technicians stated that the equipment was already paid for and there was nothing he could do. No one in their billing department admitted to the mistake that had been made on their part, and made to effort to reconcile. A simple we're sorry, we'll correct that right now, and credit your account was never considered. Because of their mistake, we have checks being returned for insufficient funds. No one should have to go through what we've been through with Hughes terrible outsourced billing department. We are still unsure about the equipment and what to do with it.