If you need satellite internet and want PAIN, real unbeleavable hear-tearing Pain, get Hughes. The neighbors had it but by the time I installed it they had stopped theirs. After setting it up the technician asked me to set up my own e-mail - he doesnt have time, it takes too long... Asked him what he thought of the service he said he does not have this service... That set off the bells. Next morning spent almost an hour with INDIA getting the system back up. I have most of the troubleshooting call references but to make it short it seemed like every time the wind blows, a storm hits, a lightening occurrs, or a power blip happens or a deer sneezes the system was down and I spent on the average 45 minutes to an hour taking to some person in INDIA or other overseas call center while they tried to download the satellite programming again. After 2 weeks of almost constant problems ( I mean down every second day) I upgraded to get the stronger service but they could not get it working. So I cancelled thinking I would get my money back. Even though it never worked properly they insisted on keeping the installation fee of over $200. When I cancelled the Visa charge and filed a Visa dispute Hughes gave it to a collection agency so I settled instead of risking to ruin my credit. You can not talk to anyone since they are all of different culture, where customer satisfaction is secondary and the primary emphasis is getting your money. Try it if you like PAIN, Frustration and more PAIN...