I just spoke with Redbox customer service. I am upset. I checked my bank account today showing $58.51 in pending charges from Red box. They are claiming my 2 DVD's I rented last month were not returned. Yes I asbolutly return those DVD's. The rep checked 3 places on their computer system and could not find them registered. There must be a glitch, seriouly we are talking a computer system that messed up. First of all of course I don't have a receipt b/c they don't have any... you trust that when the sceen says Thank you your DVD has been returned. I am so upset, so... the rep says the best she can do is credit my account $10 per DVD and only charge me $38 for THEIR MISTAKE. I am still mad. So... I am reporting fraud and WILL NEVER USE REDBOX AGAIN. IT IS NOT WORTH THE RISK IF THEIR COMPUTER SYSTEM IS NOT ACCURATE AND I HAVE NO PROOF FOR ACCURACY.