Hi

We moved in a house we bought in San Antonio. At the time we got a seller transferred HWA home warranty from our realtor. We even got an inspection at which time it was winter and the inspector could not checkthe A/C. We moved in and the A/C initially worked for 2 weeks then stopped. We called HWA, they said that this was a preexisting condition and denied the claim. This is a 3 yr old house and HWA is denying a claim on a transferred home warranty. So it should have been valid even if it were a preexisting problem. Since it was working at the move it was not so either way it should not be disputed.

I do not know why we are being harrassed unduly for a straightforward claim and i hope it is not the norm with thid company. Both of us are busy with time at a premium sitting in a 95 degree house due to the dishonesty of HWA not wanting to follow through on its obligations. We are calling everyday and holding for 45 mins to 1 hour to finally be transferred to manager which is basicaly a voice mail.

Please call and set this right at 210-315-5865 now