I received a sample and paid $5.95. I never authorized them to continue sending me the product automatically. I have been charged TWICE on one bank statement. On was $84 and the other was $89.95. I cannot reach them on any of their phone numbers not am I able to log in to their website. Something is very unethical - I don't know what is going on with them, but I want to issue a formal complaint. I have contacted my back about this issue. I want this resolved - I don't need the extra stress!

I ordered a sample of hydroderm.com product. I did nothing for me (an eye cream - waste of money) so I returned it. I jumped through all of their hoops and did everything that they asked. I was instructed to get an RMA#; I got the RMA#. I was told to return it before a certain date; I returned it well in advance of that date. So our business is completed... right? Not so. Three weeks after I returned the unused portion of the sample (as instructed) I got a charge on my debit card for $47. This just happened to be 2 days before payday and it caused an overdraft. I live on a tight budget and can't have an additional $47 showing up without notice. After getting nowhere with the customer disservice representative and spending almost 20 minutes on hold for a supervisor I was basically told to deal with it. They claimed they didn't receive it and without proof that I mailed it (here is my one fatal flaw - I used the postage meter and work and got no receipt) they would not refund the money. They were rude, arrogant and (anyone have a p.c. word for bitchy?)... I think it was the arrogance that bothered me the most. They have my money - what do they care if I'm upset and overdrawn.

Please beware of this company. Their products are worthless, their service is terrible and they are ripping people off.