I ordered the Hydroxatone eye treatment thinking that I would only pay the s/h fee of $6.95 for one sample, then be given the option to order more at the regular price if I chose. Well, when I got the 'sample(s)', I was given a bill for $209.85, I did not understand why because they did not explain that when I ordered over the phone. They also tried to sell up other products for a low intro fee or s/h type fee of which I told them no, no, no... So far, no bills for those yet. However, when I tried to cancel the Hydroxatone and return it (I did not even open any of them to even use them, I just sent them back), it took over a week (10/29/09 rec'd to 11/7/09)to get through the phone lines because of the extremely long hold. I'm sure they do that on purpose. I was not happy about this scam at all. They should be ashamed of themselves doing business like that.