I had $31.98 taken from my bank account without my authorization or consent. I tried calling the 1-866-575-0260 number I received from my bank and got the same response as everyone else. I then called a friend of mine assigned in Washington, DC who just happens to be part of Homeland Security. There is an ongoing investigation about this company. So, I just had to add my comments to see if we can get this stopped. I was lucky in that my bank reversed the charges and put the money back into my account. Good luck to all of you who are experiencing the same thing. My suggestion to you is to call Homeland Security and let them know how you feel. My insurance agent told me that he traced this company back to Geico and their sister company The General.