I had purchased an IFB washing machine about 8 months back. I had taken an extended warranty for 2 more years. I made a complaint regarding my washing machine. The Door Switch is not working properly. Thus I am not able to work the machine. I complained many a times through phone and also contacted there service center very near to me (ie. about 100 meters). The Service Center is at Palarivattom, Kerala.

I have an IFB washing machine which is out of warranty and for which I have taken an Annual Maintenance Contract by paying around Rs.1700/. In the contract I was told that every single inner component will be replaced free of cost with in the contract period. As my machine was giving problem, I called the service center on 3rd march. 2008. A technician came from the company and checked it. And he said the 'motor' to be replaced in the machine and it would be done with in 2, 3 days.

Today, is 15th march, its not done yet. The company has been telling the same thing that, 'it would be replaced... it would be replaced'. Its very difficult for me to manage without the machine.

Nobody should buy IFB products.

I am an aggrieved owner of an IFB Washing Machine (Senorita Plus).

I am shocked to see the level of service being offered by IFB, for reasons briefed below -

1. No one comes for the AMC service or renewal and when you try to call up, none of the Contact Nos mentioned either on the Website or the Manual (for Pune) are working / being attended to. Due to this the AMC has expired on 3rd Oct 2006.

2. Finally I had to call up Bangalore 081639004321 to get a service complaint lodged (Service Complaint No.1022574) which too after a period of over ten days goes unattended

Is this is the way, IFB works ?

It wasnt just for the product, but also an assured level of Service for which i bought an IFB after spending more than what i would have had to spend on any other washing machine. AND if this is the kind of service a customer gets at the end of the day, I am sure IFB is going to have some hard times.

I PERSONALLY WONT ADVISE ANYONE TO BUY AN IFB AND WILL ALSO MAKE IT A POINT TO BRING THIS TO THE NOTICE OF THE GENERAL PUBLIC