Ordered the coffeemaker on 4/26/08 Received shipment 5/8/08. They sent me a coffeemaker: 1.that was not the model I even ordered and, 2. HAD BEEN RETURNED TO THEM BY ANOTHER CUSTOMER BECAUSE IT QUIT WORKING AFTER A WEEK!! How do I know this? THEY INCLUDED ALL OF THE OTHER CUSTOMERS PAPERWORK IN MY BOX!!! and the coffeemaker had clearly been used. I emailed them and they sent me an automated response saying they would email me a return authorization(basically if they saw fit) in 7-10 days, charge me 15% restocking fee and it would take two months to see a credit on my charge card. And of course, they can't be reached by phone-convenient for them. Luckily, I have Paypal to fall back on for help.

DO NOT DO BUSINESS WITH THIS OUTFIT - Had I taken the time to read all the complaints about this company I never would have ordered from them. Live and Learn.