I called the immigration specialists helpline trying to get info and help. Instead I got cheated out of $50, which may be small to some, but for me every penny counts. I initially spoke to Bo, we filled out a genealogy form over the phone, I gave him the info, he said he would mail it out to me and my fiance' who was being held/ detained by ICE. We waited and never received anything, so I called and he basically sent the form out the day that I called to ask why we haven't received the info. Finally we got the form and their were errors on the form. So again I called, every time I called I was told he wasn't available, then one day I was told he was fired, so I asked for a supervisor, and I spoke to Anthony, who said he was the owner, he had me give him the info all over again, and fax him the info, for weeks I called to check the status on the paperwork and he was always busy, the one time I spoke to him he said I needed to speak with Eunice, another supervisor, I called for her and she wouldn't even come to the phone, so I spoke to Jose' who said he was a supervisor, took my information again and said he would call me before the end of that day, I had to call him 5 days later. I paid for my services on Feb. 18, 2009, until this day May 13, 2009 nothing was ever done. When I call, for a refund I get attitude and now their 1-866 helpline number is disconnected.