Hi, this is Ashish (CR no - 7000003519). I reside at Vaishali, Ghaziabad. I paid 5000+1000 for new connection in March, 2010. It has been over one year and still I am waiting for installation at my home. Months back IGL staff has done digging in front of our building and 6 months back they left an outlet at our building main gate but since then no further progress is made. I have followed up multiple times at customer care over phone and not a single time they gave me satisfactory response. Every time I get a complaint number from them and a assurance for my home visit within a week. But I am sorry that no one at IGL complaints section seem to be serious to listen me. If this request reaches to any superior at IGL, please please pay some attention towards my complaints. I know sometime there are technical problems which delays the process but at least someone should revert to me with actual reason for delay and a tentative date by when I can expect the connection ready. Thanks! My number is 9810345559