This is a total scam. The phone # is from Arizona and the "office" is a UPS store in Colorado. I got a cable box from 2004. (it's 2008)! 4 Years old and it's in Japanese!!! (SA Explorer 8200hdj)Hello!! I am in the US; not Japan. They DO NOT offer any technical support worth a crap. The channels scrolled on the box for 3 days, then i gave up. Plus they said it was NEW. Liars! No, it was dirty and the remote had marker on it. DO NOT BUY FROM THEM!! IT IS A TOTAL WASTE OF MONEY. Just rent from your cable company.