This is a Florida based company that out-sources to India for customer service. I had a monthly charge on my Verizon (Land Line) bill each month for 6.95 that simply said Integrated voice svcs. I honestly thought this was a Verizon Charge, but when I called Verizon to find out about cutting back some charges on my high bill, they informed me that this was an outside business charging me monthly. Of course I blame Verizon for allowing this to happen, but they say that they HAVE to allow companies to place charges on your bill until the customer tells them to stop!!! This outside company, Integravoice is some bogus outfit that provides conference call services for your phone line. I never ordered it or authorized it. Verizon then informed me that they have been charging my bill since 2008!! That's 2 years!! That made me sick. Verizon is now back charging Integravoice for the whole thing. This certainly was a violation of some sort, but apparantly they were within their rights????? It's theft if you asked me!