Hi All,
I used the people search service provided by an USA company Inteliu and I paid for it using Visa card in 2010. However, they continued to deduct from my Visa Card at $19.99 per month. I accidently discovered this in Jan 2011.
In Feb 2011, I made a complaint via Complaint Board and got a reply from Inteliu within 3 days. The reply claimed that I had been using another service provided by them called Identity Propection. I did not use this service so I wanted a refund and a copy of contract for Identity Protection service. I made 2 overseas calls to customer service (with long holding time) and got answer from a Ms Theresa. She agreed to stop billings me in 10 days or so. I don't know if my odeal will end soon. But I know Compliant Board is working well. My regards to all the good people in Complaint Board.
SingaporeABC