I had previously used Intelius successfully to do a reverse lookup on a phone number which could not be found in other free online databases or a web search, and was not signed up for Privacy Matters Identity at that time. Last week, I went back to Intelius to look up another phone number, that lookup was not successful, and the charge for that was canceled. Yesterday, I received an e-mail 'confirming' my 'Membership Information' for Privacy Matters Identity. I checked my bank account and found a $19.95 'temporary' hold on my credit card for Privacy Matters Identity.

Reading further, I found that this was a '7 day trial membership' which would be charged if I did not cancel within the 7 days. I did not knowingly register for this trial membership, it was definitely not obvious that I was agreeing to be charged for this service. I called the phone number, and one of the menu options allowed me to enter my 'membership' ID from the e-mail message to cancel the service. I received a confirmation in my e-mail that the service was canceled. If the temporary charge is not removed, I will dispute the charge.

The report I paid $54.00 for could have been found in the white pages more accurately. The infor mation did not include civil suits, owned properties, employment history, or criminal charges(all fof which applied). Intelius' response to my complaint is below:
Hello! Thank you for contacting the Intelius customer service group! Intelius services and reports are issued immediately after your online purchase is made. Because we provide an instant service, we are unable to cancel your purchase after the report has been issued. Once you have confirmed and processed the credit card charge via the 3 step checkout confirmation page, we have to pay our data providers and distribution partners. Also, we access a variety of different public records sources from our data partners. As you can imagine, some of the sources are courthouses, county and other government offices. These offices can be slow to update public information. We are as current as they are, but some of the updates are out of our immediate control. Because of this, we cannot guarantee the information or provide refunds. We apologize for the inconvenience. Also, please refer to sections 6 and 7 of our terms of use agreement in the “Help” section of your account.! The terms of use agreement explains that information is accessed from public records and is as up to date as the public records and other proprietary sources are. All customers are required to agree to our terms of use agreement at the time their account is created. For your convenience, I have copied sections 6 and 7 below: 6. Fees and Refund Policy. Fees for use of Intelius are posted on the various search pages. You agree to pay the fees associated with your use of the Intelius databases by providing us with a valid credit card. You hereby certify that you are an authorized user of the credit card. You understand that we take credit card fraud and non-payment very seriously, and we may work with law enforcement agencies and private parties to address these issues if they occur. We further reserve the right to suspend service to any delinquent account without notice. If you have questions about our fees, please contact us before your complete the search. You are re! sponsible for (and must pay for) all use of our databases made! by indi viduals using your account. If you suspect that unauthorized use of you account is taking place, you must notify us immediately. Intelius will use reasonable efforts to deliver the information services to its customers, and to compile information gathered from selected public records and other sources; provided, however, customer accepts all information AS IS . All purchases are final with no refunds. Furthermore, Intelius accesses and is charged for information controlled by third parties and can not guarantee the accuracy of the information. 7. Disclaimer Of Warranties. The information in the Intelius databases has been compiled from public records and other proprietary sources for the specific purposes of (1) locating individuals, property and businesses, and/or (2) providing general background information about individuals and businesses for verification purposes. Neither Intelius nor any of our data suppliers represents or warrants that the Information is current! , complete or accurate. INTELIUS HEREBY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES REGARDING THE PERFORMANCE OF THE SERVICE AND THE ACCURACY, CURRENCY, OR COMPLETENESS OF THE INFORMATION, INCLUDING (WITHOUT LIMITATION) ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ADDITIONALLY, UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE TO YOU FOR ANY DAMAGES WHATSOEVER, INCLUDING (WITHOUT LIMITATION) ANY DIRECT, SPECIAL, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR ANY OTHER CLAIMS OF YOURS OR THIRD PARTIES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You assume all risks associated with the use of our databases and information. You may also locate our terms of use agreement at the following URL: [https://find.intelius.com/useragreement.php]

Caught it called canceled charge refunded me current charge refused other charges very fraudulent and unhelpful. Thanks for nothing.