Having ordered WildBlue Satellite Internet Service from this company on 12/28/07, the order being confirmed by them via email at 11:12 PM, I had some questions regarding the trees surrounding my house and what would happen if the installation was impossible. They replied that I would still be charged a “cancellation fee” of $50.00, regardless. Knowing there were other service providers who had told me they would charge me nothing under those circumstances, I quickly canceled the order with International Satellite, notifying them by email at 9:05 PM on 12/29/07. At 11:27 PM that same night, “Diane” in customer service emailed me that they could not cancel the shipment of the equipment via UPS and that I would not get my refund (minus the fee of $50) until after I had returned the equipment.

In fact, the equipment was not even shipped until 12/31/07. I refused delivery and got UPS to return the equipment, which was received by the company in New York at 8:08 AM on 1/10/08, according to the UPS tracking system. So far, there has been no refund at all. Because I canceled within 24 hours, because the company lied to me (they could have stopped shipment), and because they have not issued any refund, I am requesting the entire amount of $320.00.