Hey everyone having problems with this company... did a little research for my folks on this company and they are not accredited by the Better Business Bureau and have been rated at a D+... In the research I discovered that this company is actually called Rent Collect Global... please visit this link to hopefully help you in filing suit... good luck and I hope the FTC slaps them in the face with a huge lawsuit...

http://www.bbb.org/western-washington/business-reviews/collection-agencies/rent-collect-global-in-everett-wa-38000249