1) I did follow instructions and input data in the Zire - twice a day in the morning and at the evening - 2 (two) times -due to medical procedures- I only intake fluids in the morning and in the evening - after surgery for days in question - I did input data correctly as per my fluid intake - for this days... - I did called and advised

Itrac Help Desk about my health issue and how I would be recording data. - I got advice to record data according my fluid intake/hydration...

in the study instruction - it ask me only to record true data (my fluid intake) - to hydrate myself in the morning and evening I drank large amount of fluids and record it...

- I did called and advised

Itrac Help Desk about my health issue and how I would be recording data. - I got advice by Itrac Help Desk rep. to record data according my fluid intake/hydration...

2) Due to incorrect - original shipping/customs paperwork/label provided by your Company - I did ended up spending half of the day (4 hours) on the phone with FedEx Canada and your

Itrac Help Desk rep. to correct the problem - should not be my responsibility. and I'm not counting 1 (one) hour of the search on the Google/bing to get correct Electronic device Number/ID for the Zire - as it was require for FedEx Canada shipping/customs paperwork...

I trust - I'm entitled to get reasonable compensation for the time - complited the survey consumers beverage consumption habits for Itrac SPExpress and I did spend time to correct shipping/customs paperwork.