I purchased and attempted to download a movie from itunes. Downloads take FOREVER and in the middle of mine, I got an error message and the procedure aborted. I informed iTunes and they acknowledged some problem with the file. They SAID that they were giving me credit for the purchase, so I went in and got another movie. They charged me for that one as well and when I complained they said that they couldn't give me credit because I had already been given credit for a 99 cent song that was inadequately labeled. So I still don't have the Thomas Crown Affair and I'm still out $9.99.

This situation is absolutely actionable but because it involves a small amount, they are probably confident that they can act like strong arm bullies about the matter. They are complete opportunists.