I too was scamed by the FREE TRIAL teeth whitening product. Not only does it NOT work, but I received another set weeks later. According to the representative, he said I signed up to receive this crap, every 30 days, for 88.67 a month! I know I didn't do that! I'm emailing them back and forth everyday. I had to look for their website to get the address to send this mess back. And I still think that it's unresolved.