Placed order on 11/8/10 waited the 7-15days. 11/19 called several times on 11/19 and finally Raul answered and stated that the product had not been shipped and that he would have to call the shipping department and to call back on Monday. 11/22 called back took several times again and finally someone answered the phone and stated that the jacket had not shipped and I explained how I had called on Friday and Raul stated to call back today. Then he stated that he see were an inquiry was placed to the shipping department but they had not responded. He then said call back tomorrow. I will keep calling and bugging them until I get some type of satisfaction. Time is hard and I dont have money to give away. But from now own when I order online I will surely research the company first.