Back in December 2006 we bought a Janda Maddison Lounge Suite from Harvey Norman for well over $5000 and we have had nothing but trouble with the lounge. It has had 5 repairs mainly with the structure breaking 3 times, lounges sagging, and we noticed 2 small spots where the Leather started peeling after 12 months, and leather cracking, even though we bought their recommended leather cleaning/conditioning products, to be told “sorry, you’re just out of warranty”. Each pick up and repair took months which meant that some of us would have to sit on the floor. After a “Friendly” visit from the Harvey Norman Franchisee, we were told he noticed our 20kg 3yo daughter mistreating our lounge by flopping on them, so we have been mistreating our lounge. Not once has she caused the frame to snap, and if this expensive lounge can’t handle a small child, when it is suppose to be manufactured to 130kg, I want nothing more to do with it! Our warranty soon runs out and we have been told they will only repair it one more time and that’s it even if we still have warranty left. I am sick of being treated like we have done something wrong and looking at this 4yo, poor quality, peeling, cracking, sagging lounge, with many other issues, too many problems to list, I am disgusted! Never will our family and friends ever buy Janda or buy from a Harvey Norman store again after the many tears I have had dealing with these Australian companies. Where are you now Gerald Harvey, not even your head office wants to help us?