"Consumer Reviews on Companies, Products and Services"

Japanese Airline

5 stars
(0)
4 stars
(0)
3 stars
(0)
2 stars
(0)
1 stars
(1)
Category: Travel

Contact Information
United States

Japanese Airline Reviews

SamK58 November 9, 2009
Awful customer service
I was forced to check-in my carry-on luggage at Nagoya Chubu airport and had to pay the extra baggage fee at $250 which is extremely expensive. The local representative insisted my baggage is over-weighted but I was able to carry it onboard from Taipei to Nagoya. And I did observe other customers carrying more than 2 heavy bags in the same flight and also economy class. It is frustrating that JAL has inconsistent treatments among customers and airports. If I was informed the carry on is over-weighted at the first place then I would have been able to avoid this situation without paying a high cost of extra fee. When I wrote to JAL, it took almost a month for them to reply and refused to make any amendment to this frustrating customer experience. Although their in-flight service is very good, I do not intend or suggest anyone to take JAL just because you might need to pay extra 25% or more of your flight ticket price to such unexpected incident.

Write a Review for Japanese Airline

Rate it!
Review Title
You Review
Image
Type the numbers shown

RECENTLY UPDATED REVIEWS

The Gordon Agency
Absolute Tree Experts, Inc.
Furnace Repair Fort Collins CO
Magic Rooter Plumbing | Charlotte Plumber
About excavator laser grade control
PR TOOLS BD
TT54 Plant Hire

REQUESTED REVIEWS

REVIEWS BY CATEGORY