In August 2010, we purchased furniture set from Jason’s furniture on route 36, in Ocean Township from a salesman named, ZT. He told us the style we wanted had to be ordered in our color, and it would take 6 to 8 weeks. When we inquired about the order in October, we were told it should be in within 2 weeks. We again called and were told the order still was not there. At then end of November we again called and were advised they were having problems with their factories not getting orders in. In the first week of December, I called our Salesman, ZT, and he told us to come in and he would take care of it. When we went to see him, he told us the company had been sold to another furniture company, and we should look for something similar to the set we initially chose. The similar sets were shown were almost twice the amount of the set we had chosen. Over the next two weeks we decided we wanted a refund since they could not keep the initial deal with us. On December 31st, 2010, we phoned the store to get our money back. We spoke to the receptioist, and she said we had to speak to “Malcolm”, who was not working that day. She advised us to call on the following Monday, and she would forward the request to him, she further stated he was the only person who could approve the request. On Monday, January 3rd, 2011, I called the business again to speak to Malcolm, and was told by the person who answered the phone that it was not Malcolm who we had to deal with, it was a person named “Shelly” . Since that day, I have phoned at least every other day requesting to speak to her and have been told she was either away from her desk, not working or busy. Each time I left a message with the receptionist for this person to call me. On January 15, 2011, I again called and was told that Shelly was not actually the person who approves these requests, she only prepares them. The owner is the only person who can sign off on this document, and he only comes in sporadically, and had not been there in two months.