Simply stated: My wife and I ordered blackout blinds for for our newborn's room, very clearly stating we needed blackout blinds. We purchased what the sales rep advised based upon our requests for $300. The order arrived, and the shades/blinds are the furthest thing from blackout than one could imagine. They allow in vast amounts of light. JC Penney insists it is my issue now, as they do not refund or fix special orders like this. I have sent them photos which clearly indicate the blinds do not block light, refusing to work with me.

How is that we are being held responsible after making our request very clear, then going with the recommendation of the sales rep? If the reps don't know their products, or if their vendors misrepresent their product, we the customers should not be held accountable.