I bought an item about a year ago and took the tags off because it was a present. Well the person I bought them for does not like them and will not wear the item. So I try and take them back because I see the item still in the store well they flat out tell me no! Not well we can help you but not for full price. I've worked there before and they take back stuff that people have worn, so when I say that she still won't help me, I tell her other stores take old items back she tells me to take them back there being a smart ass knowing I got them at jcp. I toldd her I would no longer shop there and instead of trying to keep my Buisiness she said ok that's fine. I'm very unhappy that they wouldn't help me at all when they could've and the lady was very sarcastic and unprofesional made me feel unappreciated. When I called instead of giving me too a manager they sent me to the security and I think things would've went a lot smoother if they would've let me talk to a manager.