I am a relative of an employee who has been working for JCrew for several years and they love their job and the company.
But they continue to get screwed, several store mangers (3 have quit in the last 2 years) forcing all remaining employees to work harder and longer hours -for months.
Each time the Area or District managers hire and bring in another unprofessional, unqualified, uneducated Store Manager who takes advatage of the situation and makes the employees lives miserable.
Each time the new Hire Manager comes into the Store and attempts to assert themselves by cleaning house or writing up the loyal employees and each time the Area or District Managers do nothing.
Then within 6-8 months the new hire quits and leaves the loyal hardworking employees in the lurch again.

Seems like the classic definition of stupidity -"doing the same thing over and over again and expecting a different outcome".

-"FORMULA FOR FAILURE"