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Jet Blue Airline

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Category: Travel

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United States

Jet Blue Airline Reviews

Vito February 17, 2011
Stole my camera
This is a true story...I left my camera under the seat for 8 minutes. The crew actually reported finding my camera under the seat. I was told they would be down in 10 minutes and that's the last I saw of my camera. What's worse is that I carried my car keys in the camera bag as it was my only carry on and I was stranded in Buffalo with my wife and two kids until late the next day. I had to have a new key cut for my car which cost $250.00 dollars. I had over 300 pictures of my family vacation on that camera and those memories are lost forever. This was a despicable act by a criminal who works for Jet Blue airlines. This is still under investigation and if you return my photos (and you know who you are!!) I will drop this case. If you choose to delete my memories forever and pawn my camera I hope Karma pays you back 10 fold someday...and it will you thief! May god forgive you but I won't and Karma sure as *** won't. Let's see what Jet Blue does to keep my business because honestly it was a great experience flying with them until this and they may have lost a life long customer over this. The supervisor on that evening did NOTHING to help he was as useless as a chair leg. Let's see if Jet Blue does the right thing and reimburses me for this. Camera $750.00 (replacement value is over $1000.00 since I bought it on sale). New key for my car $250.00. plus other expenses.
Doit October 20, 2010
Points fraud
Jet Blue emails that your True Blue points are about to expire promise that you can prevent expiration by obtaining a True Blue credit card. They expire anyway. Customer service then says that once new points from True Blue credit card use post, they will then be reinstated -- which is not at all what they promised in their email. My new points posted a week ago and I'm still waiting. In the mean time I haven't been able to access them for planned travel (sale now expired) and who knows weather their new reinstatement promise is any better than their original.

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