I called to get the "best price" (like the website encourages) on an Amati contra bassoon, and was transferred to Troy Laabs, who informed me that the "best price" was $370 MORE than the price currently listed on the website. When I asked him how that could be, I got a helpful "I dunno" and he said he'd be changing the price as soon as he got off the phone. When I joked about getting my order in before he did that, I was told to "piss off!" and then he hung up on me. The website price was changed less than a minute later.

False advertising, and beyond rude when called on it. I'm actually glad I had this experience BEFORE I made a purchase - I can't imagine how bad their customer support must be AFTER a sale.