they have taken money out of my debit account without asking or even telling me when it will occur.and since they didnt fill me in on when they were taking it out automatically it caused me to bounce over 1600 hundred dollars in debits and checks. not to mention the bank fees. to make a long story short they sent me a letter saying i need to make one more payment of 79.99 and i would be free from there grip. so i payed it ...three months later i get a call from northshore collection agency saying i had to pay 79.99 . what? i have bank statements backing my payment...its a total scam .if i could find john or the 11 rude customer service reps i would show them how it feels . and be damn sure i wouldnt kiss em on the mouth before hand!!