I've been a Bankone/Chase account holder for 20 years. I've had my share of Chase credit cards, but recently paid off our card. I paid the balance in full by the due date and then received another statement in the mail for finance charges. I called Chase to get this removed and was told no. American Express did the same thing, (sent a statement for finance charges after having the balance paid off in full) however they credited the finance charges off my account. Chase was rude, made it clear that they could care less about my tenure with them and said unless it was their error then they could not remove the charge. If $50.00 means more to my bank then my business as a whole, then my goal is to move all bank accounts out of Chase to another company. I've made sure that we carry no debt to Chase. You would expect them to care about their customers. I plan not to be one anymore.