I went searching on the website for birth certificates for my mom and dad. The site asked for mailing address, then paypal infor for payment. After payment was received I was sent back to another website. There was no way for me to get the information to them for the certificates I was needing. Payment was taken and still no product. They had the audacity to send me an e-mail telling me that I have sent them no instructions, but the website did not allow me to do so AND the e-mail said "Please do not respond to this e-mail. This mailbox is not monitored and you will not receive a response." I want my money back and am going to PAYPAL Help to get my 2 payments of 19.99 back. What a RIPOFF and hassle. They should be ashamed of themselves!