I loved this set as it was a compromise with the hubby for the leather set I really want. I ordered the furniture and it came in when promised and we got it home all was okay. We sat on the love seat and it was perfect, when we sat on the couch it was a bit different in height but thought nothing of it. The next day it was worse, having your knees come up to your chest. Called, they came out and they put extra fabric weaved through the springs and that did not help. Now I called back and they told me they ordered new inners for the couch and will see if that helps!!! We'll see, but I doubt it. I have emailed them directly but get no reply!!!