I have been making online payments for my mother this year. This company has a setup that is very confusing. I have been making a payment each month, and on 5/03/2011 the online statement said the due date was 5/28/2011. I authorized a payment on 5/03/2011 for $150.00 . Today I went online to make a payment for June, and the online statement said I still owed a minimum payment of $69.29 for 05/28/2011. I called them up and I think their customer support must be in India. I could barely understand what they were saying. I was told that the payment I made on 5/03/2011 was made in the previous billing cycle, therefore making two payments for that cycle and none for the May billing cycle.

Although I explained that the online bill does not give the dates of the billing cycle, only the date that the bill is due, they said it was nothing they could do. (I HAD PAID THE BILL ONE DAY TOO EARLY. I just want to warn everyone to make sure they don't pay their bills too early, because companies like this just love to add a $35 charge.