never received answer, was given the run around on computer was holding and finally closed computer.they double billed me for nothing.was told at credit union to close debit card which i did. the tansaction held for five days then billed my acct for $36.00. what a scam, realized while i was on hold that this is major scam.No more online buying for me!!!I did read complaints from so many people...why cant something be done about these people???