I recently purchased a cosmetic bag for my sister. When it arrived it was of inferior quality and did not have the Initials on the bag. I called the company and did not hear back until the next day. The woman that I spoke to pretty much told me tough and that I would have to be the one to pay for shipping to return. Let me see, pay over 10 dollars to return something that is inferior. The woman was so rude and referred to me as, "You People." I was never rude or disrespectful, but somehow this woman seemed to be enjoying me not being able to return the item without paying for it. She actually laughed at me! I would never purchase anything from that company again.