It happen to me as a business owner. They call me at the end of contract and asked me to renewal for another 4 yrs to lock in the rate at 14.9c/kw. The agent told me everything else will be the same. My first renewal bill was over $600.00. I called and they said it was transfer fees and will not that much in the month after. Every month I still receive the bill around $435.00 (compare to TXU for $339 I called and confirmed- all the junk fee from First Choice Power, TXU don't have and even don't know what are they) I called the First Choice Power and their rep can't help anything. She said she emailed the person who can much decision But she can't give me the number neither email. I asked how much I would be charged when I canceled the service now, she couldn't give me the number and she told me someone will call me back (same answer I received 2 weeks agos). This is the third months I was over charged. (I was charged over $1, 450 for last 3 months compare to around $925.00 as I wouldn't have signed up with them.) I'm pissed and I am looking for the way to solve this problem that's why I go across this site. FIRST CHOICE POWER is THE WORST CHOICE POWER COMPANY.