Bought furniture, 5 months later the recliner broke. Called service as it was to be a lifetime guarantee. They said they would call back to schedule an appointment. Never called back. I called to schedule an appointment. They said chair was sold as is and had no warranty. The salesman said that the chair was the last they had and there was a warranty. OK I'll get the chair fixed, but I'll never go to Kanes again. I should have read the reviews first. This seems to be the way they operate. They should close the store and only sell their junk at the flea market. Stay away from these people.