I purchased Kaspersky Anti-Virus 2010 in Nov. '09. Had initial problems completing the transaction with Digital River/Element 5/Kaspersky that very day and should have heard teh bells go off. I did not and completed the purchase. It has been a worthless and regretable experience since. I have had to hire computer technicians on tow occasions. they have completely removed and reinstalled the program. Kaspersky keeps "losing" my key. The problem begins with a "blacklist is corrupted" window which suggests that I open Kaspersky and click the "fix it" button. At this point the error window appears saying that Kaspersky cannot find my user key and that the license dows not exist.

I have attempted to solicit "customer servic e" from Kaspersky for resolvin g this issue. I call a toll free line, stay non hold for 10 minues (each time) then briefly speak with a "customer service tech" who promptly says they will email me instructions with the fix. After having done this now three times-each time having to send them information with which they do nothing, I have determined that Kaspersky DOES NOT CARE. They have my money and my computer is unprotected with no resolution in sight.