I bought a digital download of Kaspersky Internet Security for 3 PC's in December of 09. I activated it on two PC's so far and on January 29 2010 I received a "Key Blocked" message. I contacted Kaspersky and they referred me to esoftwaredoctor since they cannot resolve issues from non certified digital download sellers. I contacted esoftwaredoctor and i have not received any reply. So I searched the web and saw many complaints about this company. This company is a scam and should be hit with a major lawsuit imo. It also says in my order confirmation to contact live help if I need assistance. I could not find live help anywhere. Do not buy from this website. It is cheap, but it is a scam.

I used the trial version of Kaspersky's Internet Security and liked it, so I decided to purchase the license for three computers. According to the company's web site, the purchase price had been reduced from $79.95 to $49.95. I clicked on the "Purchase" button and checked out, hoping that at checkout the reduction in price would be reflected.

It was not.

I was charged full price.

I contacted customer service (an Indian call center) and was told I would receive a refund for the difference. A week later I received an e-mail message informing me I had received a refund, but it was not for the full price difference -- it was a PARTIAL refund. When I called customer service (again - in India) the representative did not know why I had been given only a partial refund, and I could not speak with anyone who knew. The representative informed me he would put in a request for the remaining portion of the refund and I would receive an e-mail message at a later date regarding the company's decision about the request.

I asked if anyone could call me, or if there was anyone I could speak to at that time, who could tell me why I only received a partial refund. I was informed that Kaspersky does not contact customers and there is no one I can speak to.

Too bad. This could be a really good product, but false advertising is against the law. I wonder if Kaspersky will have someone contact me when I file a complaint with the Attorney General?