Exactly 4 years ago, I purchased a Kenmore Elite Ultra Wash Dishwasher. I made myself use it at least once every couple of weeks to keep it in good shape, i.e. I was told to do this by the installer. A couple of months ago, the the dishes were just not washed well, i.e. my lipstick on a glass didn't even come off! I refused to pay the minimum $70 service charge from Sears so had anothe company come out. The service person told me that the problem was caused by a design flaw in this appliance and that he saw this a lot with this dishwasher. I was told that it had a weak pump and would cost $450 to repair this lemon that originally cost $699.98. I will be buying another dishwasher and will never as long as I live by another appliance from Sears. I was happy to see there was a least a website where I could vent. I also plan to forward this info to Consumer Report and anywhere else I can find.