I bought a fridge 4 years ago, recently the fridge was not staying cool. A Sears repair man was to come out (he didn't even get out of his truck because the contractor was here to let him in not the homeowner). Had to reschedule. The second appointment he was over three hours late. In the process of attempting to fix the fridge he broke two parts in the freezer and my electrical outlet cover (only one part he offered to repair at no charge). He then told me it was fixed and it cost me $112.50. Two days later the fridge was still not cold and food spoiled again. Sears sent another repair man out. This gentleman also claimed he fixed it. Now almost a week later the fridge is still not cold at all. Called Sears to voice my complaint and request my money back for the repairs. I got hung up on the first time and after a long wait the second time only to be told they couldn't refund my money and would not transfer me to a supervisor.