I PURCHASED A NEW DRYER AND IT WAS DELIEVERED ON THE THIRTY FIRST OF JANUARY 2009. AFTER HAVING IT FOR NOT EVEN SEVEN MONTHS I STARTED HAVING A PROBLEM.
SCHEDULED A REPAIR CALL, REPAIRMEN CAME OUT, ORDERED PARTS STATED THE PART WOULD BE DELIEVERED TO MY HOME THEY WILL BE BACK THE FOLLOWING FRIDAY TO COMPLETE REPAIR.
WELL I TOOK OFF WORK FOR THE SECOND TIME TO GET IT DONE, BUT NO ONE SHOWED UP. I DID NOT HEAR FROM SEARS TIL TWO WEEK LATER THAT THEY WOULD BE OUT THE NEXT DAY BETWEEN EIGHT A.M. AND FIVE P.M. .
WHEN I CALLED AND INFORMED THEM THAT I COULD NOT AFFORD TO KEEP MISSING TIME FROM WORK AND THEY NEEDED TO NARROW DOWN THE TIME FRAME I WAS GIVEN THE RUN AROUND.
I ASKED FOR A SUPERVISER, B UT GOT A TECHAND HE REFUSED TO LET ME TALK TO A SUPERVISER.
HE CONTINUED TO TRY TO OUT TALK ME TIL HE GOT ME VERY UPSET, THEN HE HUNG UP THE PHONE ON ME.
WHEN I CALLED BACK I GOT THE SAME THING AND WAS TOLD TO CALL THE STORE WHERE I MADE THE PURCHASE. BY THIS TIME I WAS DONE AND ASKED FOR A REPLACEMENT BECAUSE THE DRYER WAS TOO NEW TO BE NEEDING REPAIRES IN THE FIRST PLACE. I WAS TOLD THAT THEY WOULD NOT REPLACE IT AND WANTED TO SCHEDULE ME FOR A SERVICE CALL FOR TWO TO THREE WEEKS DOWN THE ROAD IF I WANTED THEM ON A SATURDAY.
THIS DRYER HAS CAST ME IN TWO WAYS, PAYING FOR IT AND LOSING TIME AT WORK. AT THIS POINT I AM REGRETING EVEN DEALING WITH SEARS AT ALL.