My Mother purchased a hot water tank from Sears about 4years ago with a warranty. As of June 2008 it stop working. She called the repair department they came out and fixed the problem. Two weeks later it stop working again. They came out order a part (heat coil) that took awhile to come back. Put part on it worked soon as the technician left it quit again. Call customer service that lied to us about dates coming back out. Now the technician says it is a bad switch. They scheduled an appt. for August 22 then moved the date to September 2nd. It has been 3 1/2 months without hot water. I was told that it is up to the technician to determine whether she get new tank or not. No one is willing to help you for real, but you will talk to 100 people then the phone hangs up. Why get a warranty and Sears not honor it. WOW !!!