Good day

I want to lodge a complaint against the KFC in Lyttelton, Centurion, South Africa. I went there today (22 April 2008 at 12h50) to get myself something for lunch. I went through the drive thru. When I got to the 1st window, the lady told me that they’ve run out of lettuce. So, this mean they could not make any burgers, twisters etc. I was upset, because I wanted a Twister meal. At the end I had to pay the full amount for a “half twister meal”. When I got to the window to collect my meal, the lady stated to me that they don’t have any Coke Light, Sprite Zero or Tab. I felt that this was unacceptable. I can’t use sugar. This is not the first time this has happened, and this is the reason why I want to lodge a complaint in this regard. I further feel that there must be something wrong with Management. Seems to me they don’t know how to do planning and how to order enough stock. When I got back at my office to have my lunch the chicken that was on the twister tasted old and was not up to standard at all. Your speedy feedback in this regard will be highly appreciated.