Dear Sirs:
My name is José Sá Barros and I live in Lisbon. My E-Mail address is: [email protected]
I have a Kia Carens with 33.000 Kms. On passed day June 6 I went to Kia repair station in the morning with intermitent starter problems. For my surprise they told me that there were no starter motor available until next Jun 16 and that date was not guaranted. The starter motor was ordered to Belgian and I went away because I needed the car. Next day (7 June) the starter motor broked completely and the car was towed to the Kia repair station again. I asked for a substitution vehicle and I was beeing told that a substitution vehicle is available for repairs longer than 8 hours and that to change a starter motor takes only 0ne hour and a half. Is that my fault that the starter is not available? This is typically a gypsy business. These attitudes harm good Kia`s name.