I just moved into a new house and have KitchenAid and Whirlpool appliances throughout the kitchen. The oven has had to be repaired 4 times, the frig water dispenser didn't work, the gas cooktop wasn't installed correctly and the dishwasher doesn't always start when you shut door. A&E gives an 8am to 5pm window and they have canceled the afternoon of day of appointment. They don't follow up to let you know when parts are on backorder and it could be weeks/months before a repair will take place. They send parts to your door and expect you to know it is the right part and inspect for problems. I have worked with customer service and management. They don't really care about the customer, only the rules to follow to have an item corrected--they will rebuild for weeks/months and not replace your appliance once it's in your house, even if you have not closed on the home. Stay away unless you have hundreds of hours and unlimited patience and don't need your appliances to work.