Why is it that every time I travel with KLM, I am left with damaged baggage ? KLM has a definite need to improve it's shockingly poor handling of baggage .As a frequent flyer on KLM, I urge all fellow passengers to reconsider using the services of KLM as they are unable to deliver ones luggage without damaged .To compound maters, KLM staff at JHB are simply not interested in replacing luggage .IF I HEAR ONE MORE STAFF MEMBER OF KLM SAY OH >>>IT"S WEAR AND TEAR ON A BRAND NEW BAG USED ONCE or TWICE, I MIGHT SCREAM . THANKS TO THE USELESS NICO - manager at KLM JHB, poor management allow KLM to loose customers who travel the JHB -MARSEILLE route at least 5 X year . I certainly will not be using KLM again ... after all it only adds to the airfare to have to replace a bag each and everytime one flies with KLM . ADVISE :USE VIRGIN OVER KLM ANY DAY