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Kmart (Sears)

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Virginia, United States

Kmart (Sears) Reviews

dogridges December 6, 2010
Bait and Switch
Bought a Black Friday weekend special 4-Slice Toaster Oven and Power Pro Hand Mixer, White from kmart.com for $13.00 less than original retail price plus free shipping. Got a confirmation number on Nov 27, 2010. Then on Dec. 1 I got an email from Imran Jooma, Senior Vice President, e-Commerce saying the order was canceled and to call a number to reorder. When I called I said I didn't want the order canceled and I would wait for the items. They said it could not be reinstated at the sale price and that I could reorder at the higher price. This is bait and switch. They said it was not in stock but that I could reorder? If it is not in stock how can I reorder these items. What a crock. I called their customer complaint line and it was the same lies. Sears did not want to loose anymore money and they canceled it to cut their losses.

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