I managed to get through to the company but can remember how. They even gave me an address and I sent back the first packages. I sent them reciept requested but never heard from the co. or the post office and am still being billed. When I got on the internet to contact the company, their sight does not link to an e-mail so when you click on "contact us" it does not. Now I am out 89.99 and the cigs.